The City of Aventura is seeking a highly skilled, motivated, customer service focused, full-time IT Support Specialist. Under the general direction of the Operations Manager, the IT Support Specialist serves as the primary contact for department staff, end-users, and vendors in coordinating and resolving service requests and services involving the Helpdesk and customer service functions. This position requires working independently and in conjunction with senior staff to perform various duties related to hardware and software assistance for multiple systems the city uses.
The IT Support Specialist is responsible for essential tasks, including but not limited to:
Providing information technology support and services. This position is on call for off-hours support and in the event of an emergency.
Offering first-level support to end-users by researching and answering questions resolving computer and phone problems.
Recording trouble calls into the Helpdesk software and providing follow-up support until the problem is resolved or escalated to advanced-level support.
Training and assisting City end-users with hardware repair service calls for printers, phones, and other devices.
Deploying new computers and devices under the guidance of the Operations Manager.
Assisting in the installation of software and hardware as needed.
Monitoring daily, weekly, and monthly backups.
Assisting end-users with data recovery, such as performing file restores.
Troubleshooting network problems and situations related to everyday end-user support.
Playing an active role in IT Disaster Recovery preparation and/or disaster recovery efforts, as designated in the City Emergency Management Plan.
Conducting other related duties as assigned.
DESIRED MINIMUM QUALIFICATIONS Education and Experience: - Graduation from an accredited four-year college or university with a degree in information systems, computer science, or a closely related field is preferred.
- Two years of experience in an IT support or technician capacity, with a strong preference for experience in the public sector.
- An equivalent combination of education, training, and experience that provides the necessary knowledge, skills, abilities, and other competencies for success in the target position as determined by the IT Director.
Necessary Knowledge, Skills, and Abilities The IT Support Specialist should possess:
- Considerable knowledge of modern information systems theories, principles, and practices, including networking, applications, websites, and the Internet.
- Considerable knowledge of information systems, office automation, area networks, computer hardware, and applications.
- Ability to analyze and solve problems through a systematic and logical approach.
- Ability to work in a dynamic, service-oriented team environment.
- Ability to interpret and follow written and oral instructions.
- Effective written and oral communication skills.
- Ability to interface and communicate with other City employees and citizens.
- Ability to obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) certifications.
Candidates are required to undergo a comprehensive background investigation, which includes fingerprinting and drug screening. As part of the selection process, candidates will need to complete a Personal History Questionnaire.
The candidate must possess a valid State of Florida Class "E" driver's license.SUPERVISION RECEIVEDThe IT Support Specialist works under the general supervision of the Information Technology Operations Manager.
SUPERVISION EXERCISED May have supervisory responsibilities for other support staff or temporary employees as assigned.
TOOLS AND EQUIPMENT USEDThe role requires frequent use of personal computers, including graphic development tools, word processing, database and spreadsheet programs, calculators, telephones, copy machines, and fax machines.
PHYSICAL DEMANDSThe physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The employee is occasionally required to walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Compensation details: 30.77 Hourly Wage
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